Appointments

Urgent appointments

To request an urgent appointment (Monday to Friday):

All requests will be triaged by a Care Navigator and you may be offered an appointment with a member of the wider healthcare team.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 14 days:

All requests will be triaged by a Care Navigator and you may be offered an appointment with a member of the wider healthcare team.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

Helping the appointment system run smoothly:

  • – One appointment is for one person. If you want another member of your family to see the doctor or nurse, please book a further appointment.
  • – When arriving at the surgery for your appointment, always inform reception or use the touch screen to book in.
  • – Sometimes people can forget to tell the doctor all the important information about their problem. It may help to write their symptoms down.
  • – If you don’t understand what the doctor or nurse says to you, please don’t be afraid to ask for a further explanation.
  • – It can sometimes help to have a partner or friend with you.
  • – If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • – use your NHS account (through the NHS website or NHS App)
  • – reply CANCEL to your appointment reminder text message
  • – phone us on 0121 430 2829, Monday to Friday from 8am to 6.30pm

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

We ask our patients to visit the surgery if at all possible, as our doctors can see several patients at the practice in the time it takes to make a single home visit. Home visits are only offered to patients who are unable to get to the surgery for medical reasons. Reception staff will take details from patient and a doctor will phone to assess the need for a visit.

If possible please try to telephone reception before 10am if you require a home visit.

– use our appointment request form before 10am

– phone us on 0121 430 2829, Monday to Friday before 10am